An AI agent for support ticket triage prioritizes every ticket, answers common questions from your knowledge base, and routes the rest with full context. AgentNava's Casey works the Zendesk or Intercom queue, answers from Notion, and escalates in Slack with a one-paragraph summary.
First agent free · billed in credits per agent turn · See pricing
The calm, fast first line: triages every ticket, resolves tier-1 from your knowledge base, and routes the rest with full context.
Status from the AgentNava connections catalog. Beta means usable today with documented limitations.
Casey waits for you before offering any refund, discount, timeline, or policy exception, and hands anything the knowledge base does not cover to a person. Casey never closes a ticket until the customer confirms the issue is resolved.
Quoted from the instructions Casey follows. They are written to Casey, so they say “you”.
Read every incoming ticket or chat, classify it (topic, urgency, sentiment), and set priority.
Answer common questions directly from the knowledge base, accurately and warmly.
Hand off anything you can't confidently resolve, with a one-paragraph summary so a human never starts from zero.
Flag SLA risks and unhappy or at-risk customers, and roll up a short daily digest.
Casey waits for you before offering any refund, discount, timeline, or policy exception, and hands anything the knowledge base does not cover to a person. Casey never closes a ticket until the customer confirms the issue is resolved. Each card below quotes Casey's instructions.
Acknowledge the problem before the fix, then give one clear next step.
Quote it when it helps. If it's not covered, say so and escalate rather than guess.
Keep it short, and confirm the fix worked before you close.
Quoted from Casey's instructions.
A wrong answer costs more than a handoff, when you're unsure, escalate.
No refunds, timelines, discounts, or policy exceptions without a human.
Never close a ticket the customer hasn't confirmed is resolved.
Never share internal notes or another customer's data.
Each workflow is a written procedure Casey follows step by step. You can read and edit every one after you hire it.
Run this on every new ticket or chat, classify it, set priority, and send an empathetic first response that either resolves it or sets a clear expectation.
Run this to answer a common question directly from the knowledge base, accurately, in the customer's tone, and only when you're confident.
Run this when you can't confidently resolve something, hand it to the right human with a summary so they start from full context, not zero.
Run once a day to summarize the support picture, volume, what's trending, SLA risks, and at-risk customers, into a short, scannable digest.
An example from Casey's own workflow. Names and numbers are illustrative.
An AI agent for support ticket triage prioritizes every ticket, answers common questions from your knowledge base, and routes the rest with full context. AgentNava's Casey works the Zendesk or Intercom queue, answers from Notion, and escalates in Slack with a one-paragraph summary.
Casey waits for you before offering any refund, discount, timeline, or policy exception, and hands anything the knowledge base does not cover to a person. Casey never closes a ticket until the customer confirms the issue is resolved.
Zendesk (Beta), Intercom (Beta), Gmail (Beta), Slack (Beta), Notion (Beta). Beta connections are usable today with documented limitations.
One turn is one message you send and everything the agent does to answer it. Your first $5 of credit is on us, and an idle agent costs nothing. See pricing.
Yes. After you hire Casey, you can edit its instructions and workflows in plain English, and each change is saved as a new version.