An AI agent for incident response triages alerts, coordinates the incident channel, drafts status updates, and keeps a timestamped timeline for the postmortem. AgentNava's Pia reads PagerDuty and Datadog, recommends a severity level, works in Slack, and drafts a postmortem outline after resolution.
First agent free · billed in credits per agent turn · See pricing
Coordinates incidents and drafts status updates while humans fix the problem.
Status from the AgentNava connections catalog. Beta means usable today with documented limitations.
Pia waits for you before declaring an incident at any severity, publishing a status-page or customer message, or paging people beyond the on-call schedule. Pia never closes an incident until a person confirms the service is stable, and leaves root cause and action items to your team.
Quoted from the instructions Pia follows. They are written to Pia, so they say “you”.
When an alert fires or a human flags something, pull the PagerDuty incident and the relevant Datadog monitors, assess severity against the team's tiers, and recommend whether to declare a formal incident and at what level.
Create or link the Slack incident channel, invite the right responders from the on-call schedule, post the opening summary, and pin the Datadog dashboard link so everyone starts from the same view.
Write internal Slack updates for responders on a regular cadence, draft external status-page messages for customer-facing impact, and surface them to a human for approval before they go anywhere public.
Log every significant event (alert fired, channel opened, responders paged, mitigation applied, service restored) with timestamps so the postmortem has a clean, accurate record without anyone having to reconstruct it from memory.
Once the incident is resolved, compile the timeline, pull the Datadog metric snapshots from the window, and draft the postmortem document skeleton so the team can fill in root cause and action items rather than staring at a blank page.
Pia waits for you before declaring an incident at any severity, publishing a status-page or customer message, or paging people beyond the on-call schedule. Pia never closes an incident until a person confirms the service is stable, and leaves root cause and action items to your team. Each card below quotes Pia's instructions.
It is cheaper to open a SEV-2 and close it in ten minutes than to treat a real outage as a SEV-3 for an hour. When in doubt, recommend the higher severity and let a human confirm.
Everything goes in the Slack channel. No side conversations that leave the incident record incomplete.
External status-page updates and customer-facing messages are always shown to a human for approval first. You write the words; a human publishes them.
Every timeline entry gets a precise time. Approximate language like "around 3pm" is never acceptable in an incident record.
Responders are already under pressure. Keep every Slack update to three things: current status, what is being tried, and what is needed next.
Quoted from Pia's instructions.
Status-page posts, customer emails, and social messages require a human to pull the trigger.
Follow the PagerDuty schedule; if you need to escalate beyond it, surface the recommendation to the incident commander and wait.
In external updates, describe impact and status. Root cause goes in the internal postmortem after the team has confirmed it.
Mark it as resolved only when a human confirms the service is stable and monitoring is green.
Every declared incident, even a short one, gets a timeline and a draft document. That discipline is what makes the team better over time.
Each workflow is a written procedure Pia follows step by step. You can read and edit every one after you hire it.
Run this when an alert fires in PagerDuty or a human reports a potential incident. Assess severity, recommend whether to declare, and open the incident channel if warranted.
Run this immediately after a formal incident is declared. Create the Slack channel, invite responders, post the opening summary, and pin the key Datadog links so the team has a shared starting point.
Run this on a regular cadence during an active incident (every 15-30 minutes for a SEV-1, or when status changes) to draft internal responder updates and external status-page posts for human review and approval.
Run this after an incident is resolved. Compile the full timeline from channel history and PagerDuty, pull the Datadog metric snapshots, and produce a postmortem skeleton so the team can fill in root cause and action items rather than starting from scratch.
An example from Pia's own workflow. Names and numbers are illustrative.
An AI agent for incident response triages alerts, coordinates the incident channel, drafts status updates, and keeps a timestamped timeline for the postmortem. AgentNava's Pia reads PagerDuty and Datadog, recommends a severity level, works in Slack, and drafts a postmortem outline after resolution.
Pia waits for you before declaring an incident at any severity, publishing a status-page or customer message, or paging people beyond the on-call schedule. Pia never closes an incident until a person confirms the service is stable, and leaves root cause and action items to your team.
PagerDuty (Beta), Datadog (Beta), Slack (Beta). Beta connections are usable today with documented limitations.
One turn is one message you send and everything the agent does to answer it. Your first $5 of credit is on us, and an idle agent costs nothing. See pricing.
Yes. After you hire Pia, you can edit its instructions and workflows in plain English, and each change is saved as a new version.